That would be setting you & your MSP up for some serious(ly) bad outcomes. If - purely for example - you had zero experiencing managing AWS or Azure, or (in-house) Linux servers, would you just take that on at an otherwise all-Windows client ?
It's not a problem IF and only if, there was a conversation with your client in which it was conveyed that you - their primary support tech, is new to OS X but prepared to learn, giving the client the clear info and right to get onboard, or not & ask for other options for Mac support. Hopefully some or any of what I've shared will help lead you to a solution.īut your post says 'PT is an IT service provider' - and I absolutely stand by what I said. Macs are not bound to AD.īetween I don't have 19 years of experience like you.
